Frequently asked questions
Not here? Call, text or WhatsApp us at (630) 390-9872.
Can I rely on you for an early-morning departure?
Yes. Every reservation is confirmed in advance and assigned to a dedicated chauffeur. Share your flight time and we will schedule the pickup with ample time for traffic.
How do I reach your team?
Call, text or WhatsApp our reservations team at (630) 390-9872, or email [email protected]. You will speak with a person, not a recording or an app.
Are your rates fixed?
Yes. You receive a flat-rate quote before you book, and it does not change with demand or traffic. If you add stops or waiting time on the day of service, we will confirm any change with you first.
Which vehicle will I receive?
A black luxury SUV: a Cadillac Escalade, a Lincoln Navigator or a Chevrolet Suburban. Requests for a specific model are welcome.
What areas do you serve?
All of Chicagoland. We are headquartered in Naperville and serve the western suburbs, the Fox Valley, the North Shore and downtown Chicago.
Do you publish a rate sheet?
Every trip is different, so each one receives its own quote. You will always know the rate before you book.
What determines the rate?
The distance and time, the vehicle, the time of day, any waiting or extra stops, and tolls or parking where they apply. Your quote tells you what's included.
Is the quote final?
Yes, for the trip as quoted. If plans change on the day of service, such as additional stops or extended waiting time, we will confirm any adjustment with you first.
How far in advance should I book?
As early as you can, especially for early flights, weekends, holidays and big events. For same-day rides, call.
Can I book by the hour?
Yes. Hourly service keeps the car and chauffeur with you for as long as you need.
Do you drive to Milwaukee and other cities?
Yes. We do out-of-town trips to Milwaukee, Lake Geneva, Madison, South Bend, Champaign and more.
Do you have child seats?
Tell us the children's ages when you book and we'll talk through what works.
Can I book the ride home at the same time?
Yes, and it's the easiest way to make sure it's covered. Send both flights or both times.
Will you meet me inside the airport?
Tell us when you book if you'd like curbside pickup or to be met inside, and we'll tell you how it works and if there's a cost.
Is there room for golf bags or skis?
Usually, yes. Tell us what you're bringing and we'll pick the right SUV, often the Suburban.