Ride policies
Short and in plain English.
Booking
A ride is booked when you accept your quote and we confirm it. Your quote lists the date, time, addresses, vehicle and what's included.
Changes and cancellations
Plans change. Tell us as early as you can and we'll do our best to adjust. Cancellation terms for your trip are stated on your quote.
Waiting and extra stops
If the plan changes on the day, such as extra stops or a longer wait, we'll tell you before it affects the price.
Safety
Everyone rides with a seat belt. Your chauffeur may decline a ride or end a trip if anyone's safety is at risk.
Questions: [email protected]